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Important message from Sculpteo on Coronavirus (COVID-19) | Sculpteo Blog

Important message from Sculpteo on Coronavirus (COVID-19)

Posted By Lucie Gaget on Mar 18, 2020 | 0 comments

Update 22/04/2020 – Our laser cutting service is back online! All our laser cutting materials are now available: Acrylic, Plywood, MDF, Cardboard, POM, Mirrored-Acrylic. You can now upload your file and place your laser cutting order. If you have any questions about the availability of our technologies and materials, feel free to contact our customer service.

 

Update 21/04/2020  – Today we are happy to announce that our Multicolor material is now again available on our online 3D printing service for your next orders. The entire Sculpteo team continues to work to be able to provide more materials in the upcoming weeks, we will keep you informed about their availability. Thank you for your understanding.

 

Update 08/04/2020 – After a re-organization of the production team, we are proud to announce that binder jetting materials (Steel/Bronze 420SS /BR, Stainless Steel 316) are now again available for ordering online. We continue to work with our team to be able to provide Multicolor and Laser Cutting services in the near future. Thank you for your understanding.

 

Update 24/03/2020 – In order to ensure the security of our production team, Sculpteo has temporarily suspended production for the following technologies to minimize our human resources requirements:

Our customer service team will be reaching out to any customers with pending orders which are affected by this suspension to update customers on the status of their orders. We are sorry for the inconvenience and will keep you informed about the availability of these materials. We are currently maintaining production of all other 3D printing technologies in our catalogue, and you can order your parts on our online 3D printing service.

 

Moreover, we inform you that our team is currently working alongside the relevant government agencies to see how we can support the production needs of local hospitals during this crisis.

 

18/03/2020 – The Coronavirus (COVID-19) pandemic is affecting people and businesses around the world and Sculpteo’s 3D printing service is no exception. First of all, the entire Sculpteo team is saddened by the global suffering of Coronavirus (COVID-19). We wish for everyone to take the utmost precautions to reduce the impact and hope for a speedy recovery for those affected.

 

We all have to face this Coronavirus outbreak and in these difficult times, we all have to take responsibility to minimize the spread of the pandemic. The security of our employees, partners, and customers is our priority, this is why all our non-production team is now working remotely from their homes. In the meantime, our production team has been divided into two different shifts, so they are not in contact with each other. All our employees wear sanitary gloves and masks to lessen the possibility of spreading the virus. 

 

We inform you that until further notice, there will be no factory pickup either in our France or  US locations. All customers currently awaiting pickup have been individually informed. We will keep you informed of the evolution of the situation at Sculpteo in the upcoming weeks.

 

You can still order your parts on our online 3D printing service, there might be some reduction in the choice of available materials, but we are presently doing our best to continue to produce and ship your 3D printed parts. If you have any further questions, don’t hesitate to contact our sales team. 

 

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